Apartamenty Super Seven — Terms and Conditions
The service provider operating under the Apartamenty Super Seven brand is Direct Spółka z ograniczoną odpowiedzialnością, ul. Jana Matejki 16, 78-100 Kołobrzeg, Poland, tax identification number (NIP) 6711835363. Contact: rezerwacje@apartamentysuperseven.pl; +48 947107710 or +48 884620900.
I. BOOKINGS
1. A booking is confirmed once an acceptance email has been sent and an earnest-money deposit of 30% of the booking value has been paid within the time specified in the offer.
2. Prices include VAT. The selected offer specifies the services included. All mandatory charges are presented before the booking is confirmed.
3. Final cleaning costs PLN 330 per apartment per stay. A travel cot, subject to availability, costs PLN 100 per stay.
4. Bookings made through Booking.com or other platforms are subject to the payment and cancellation conditions of the selected platform offer.
II. CANCELLATIONS AND CHANGES
1. Failure to meet the payment deadline may result in cancellation.
2. Guests may cancel at any time. If cancelled at least 14 days before arrival, the 30% earnest-money deposit is non-refundable. Later cancellation requires payment of the full booking value, subject to mandatory applicable law.
3. Request cancellation or changes using the relevant function in the confirmation, if available, or by contacting our staff directly.
4. Date changes depend on availability and require confirmation by our staff.
III. ARRIVAL, STAY AND DEPARTURE
1. Arrange the place, method and times for receiving keys or access details with our staff before arrival, in accordance with the booking confirmation. Report any delay promptly. Return keys, remotes and cards on departure as agreed.
2. By prior arrangement and subject to availability, early check-in between 10:00 and 14:00, late check-out after 10:30 and late check-in after 18:00 are available. Each service costs PLN 100.
3. Respect neighbours, maintain order and observe quiet hours from 22:00 to 06:00.
4. Parties are prohibited. A party disturbing other residents is subject to a PLN 700 charge.
5. A refundable security deposit of PLN 500 is payable on site. During major events it may be PLN 2,000, provided this was disclosed before booking. The deposit is settled within three days after departure and inspection. Reasons and amounts must be stated for any deductions.
6. Frying fish and causing persistent unpleasant odours are prohibited. A violation is subject to PLN 500 plus justified deodorisation costs, without charging twice for the same cost.
7. Smoking is prohibited in apartments and shared indoor areas. A violation is subject to PLN 500 plus justified deodorisation costs, without charging twice for the same cost.
8. A dog or cat may stay only after notification and confirmation by our staff, for PLN 120 per stay. The owner must maintain cleanliness and safety and is responsible for damage caused by the animal. Animals are not allowed in the swimming pool areas.
9. Report faults and damage promptly. Guests are responsible for damage caused through their fault or by people for whom they are responsible. Normal wear and tear is not damage.
10. The charge for lost keys or a gate remote is PLN 600; for a lost pool card it is PLN 100 per card.
11. Contact our staff about belongings left after departure. Collection or shipment is arranged individually, respecting the guest's rights.
12. Occupancy must match the booking and must not exceed the apartment's capacity. Additional guests require staff consent and any applicable payment. Unregistered people may be refused accommodation.
13. If unforeseen circumstances prevent the stay from being provided, our staff will promptly inform the guest and agree on a change or cancellation and settlement of payments. Statutory guest rights remain unaffected.
14. Photography and publication must respect other people's privacy. Commercial shoots and material suggesting cooperation with Apartamenty Super Seven require prior agreement.
15. Send complaints to rezerwacje@apartamentysuperseven.pl. A response will be provided within 14 days of receipt.
IV. FINAL PROVISIONS
1. The person booking is responsible for the accuracy of the details, dates and number of guests. Report mistakes promptly.
2. These conditions apply subject to applicable law and guest rights. Amendments do not change previously concluded contracts without an appropriate basis.
V. FENIKS ESTATE LEISURE COMPLEX
1. The complex at ul. Poleska 6 includes pools, a sauna, a hot tub, a gym and a playroom. It is managed by Osiedle Feniks Administracja Sp. z o.o. Follow the administrator's current rules, signs and staff instructions. Apartment access is specified in the offer; opening hours and facility availability are provided by the administration.
2. Access is available to co-owners and residents, meaning people staying in a co-owner's apartment for more than one day and registered with the administration. Visitors, as defined by the complex's rules, may enter only with a co-owner.
3. Cards are assigned to an apartment and activated by the administration. The complex rules provide for four cards per apartment; a co-owner may purchase an additional annual card for PLN 20 per month. Our staff determines the number issued for the stay. Children under four enter without a card with a parent or guardian.
4. Giving a card to an unauthorised person is subject, under the complex rules, to PLN 2,000 and suspension of all cards for that apartment for six months. Report a lost card immediately to our staff and the administration.
5. People under 18 may use the complex only with a parent's or legal guardian's consent and presence. Children under three must wear swim nappies. Co-owners must explain the rules to people using their cards.
6. Respect other users and safety signs. The administrator may remove people disturbing the peace. If health problems occur, exercise caution, stop using the facilities and inform staff. Liability for damage, valuables and accidents is governed by the complex rules and applicable law.
7. The outdoor pool is 130 cm deep and the paddling pool 20–40 cm. The indoor pool is 120 cm deep and has no lifeguard. Children under 13 require adult supervision; flotation vests are recommended.
8. Wear suitable swimwear and pool footwear, change in the changing room, shower and disinfect feet before swimming. Follow equipment instructions and staff announcements.
9. Jumping, running, pushing others into the water, noise, littering, smoking, alcohol, glass, sharp objects and animals are prohibited in pool areas. Do not contaminate the water, use soap or chemicals in it, obstruct walkways with footwear or swim wearing contact lenses. Eating and chewing gum are prohibited in the indoor pool hall. People under the influence of intoxicants or whose health or hygiene endangers others may not enter. Equipment damage and water contamination are charged according to the damage incurred.
10. Sports clothes and footwear and a towel on equipment are required in the gym. Under-18s need written guardian consent; under-13s may not enter. Warm up, inspect equipment, report faults and exercise according to instructions using manageable loads. Stop immediately if feeling unwell. Use equipment only as intended and free the station when resting.
11. The playroom is for children aged one to 13; the play structure is for children over three. Children must be supervised. Outdoor clothing and shoes are prohibited: children wear socks or slippers and guardians wear socks. Remove glasses, watches, jewellery and dangerous items. Guardians may not enter the structure. People with infectious diseases or infections may not use the playroom. Climbing outer netting, jumping from the slide into the pool, entering closed areas and damaging equipment are prohibited. Report accidents promptly to the administration; its rules require a written report with a medical opinion. The administration may remove children who endanger others. Damage is settled under the complex rules and applicable law.
